Privacy Policy

At Jotno Skincare, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or shop on jotnoskin.com, how we use it, and the choices you have.

When you browse jotnoskin.com, create an account, place an order, or contact us, we may collect the following information: your name, email address, phone number, shipping and billing address, order history, and payment confirmation details. We do not store your full card or mobile banking credentials; payments are processed securely by our payment partners. We also automatically collect certain technical information, such as your IP address, browser type, device information, and pages you visit, through cookies and similar technologies.

We use the information we collect to process and deliver your orders, communicate with you about your purchases, provide customer support, send order updates via email or SMS, and improve our products and the Jotno Skincare shopping experience across our Skincare, Makeup, Hair Care, Bath & Body, Men's Care, Fragrance, and Mom & Baby Care categories. With your consent, we may also send promotional offers, new arrivals, and skincare tips. You can opt out of marketing messages at any time.

We use cookies and similar technologies to keep you signed in, remember items in your cart, understand how you use our site, and personalize your browsing experience. You can control or disable cookies through your browser settings, though some parts of jotnoskin.com may not function properly without them.

We do not sell your personal information. We may share your information with trusted third parties who help us run our business, such as courier and delivery partners who need your address to ship your order, payment processors who securely handle transactions, and IT service providers who help operate jotnoskin.com. These partners are only given the information they need and are required to protect it. We may also disclose information if required by law or to protect the rights and safety of Jotno Skincare and our customers.

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. While we work hard to protect your data, no method of transmission over the internet is completely secure, and we encourage you to use a strong password and keep your account details confidential.

You can review and update your account information at any time by logging into your Jotno Skincare account. You may request access to, correction of, or deletion of your personal information, and you may unsubscribe from marketing emails or SMS using the unsubscribe link or by contacting us directly.

Jotno Skincare is not directed at children under 13, and we do not knowingly collect personal information from children. Our Mom & Baby Care products are intended to be purchased by parents and guardians. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a new effective date, and we encourage you to review it periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us at support@jotnoskin.com or through our Contact page. We're happy to help.